Shipping policy
Where we ship
We currently ship to addresses in the United States. We're working on international shipping. Join our email list to hear when it's available.
Shipping cost
Standard shipping is free on every US order.
Processing and delivery times
- Processing: orders are processed within 1–3 business days (Monday–Friday, excluding US holidays).
- Delivery: most orders arrive within 3–8 business days after they ship.
These are estimates, not guarantees. Carrier delays, weather and peak seasons (such as Black Friday and the holidays) can add a few days.
Tracking
You'll get a shipping confirmation email with a tracking link as soon as your order ships. Can't find it? Check your spam folder or email us with your order number.
Multiple packages
Our products ship from different fulfillment warehouses, so an order with several items may arrive in more than one package, on different days. You'll receive tracking for each package.
Address accuracy
Please double-check your shipping address at checkout. If you spot a mistake, email us right away. We can update the address only before the order ships. We're not responsible for orders delivered to an incorrect address entered at checkout.
Lost, stolen or late packages
If your tracking shows "delivered" but you can't find your package, check with neighbors and your building's mail area, then contact us within 14 days of the delivery date. If your order hasn't arrived within 15 business days of shipping, contact us and we'll open a claim with the carrier and send a replacement or a refund.
Damaged in transit
If your order arrives damaged, email a photo within 7 days of delivery. See our Refund Policy for details.
Questions
Email support@undercoverfitnessco.com. We reply within 24 hours on working days.